
BILLING & INSURANCE
We are in-network with the following insurance companies:
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Aetna
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Blue Cross Blue Shield
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Cigna/RPN
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NC Health Choice
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State Employees Health Plan
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Tricare
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UnitedHealthcare
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Medicaid (we accept all of the following plans: Alliance, AmeriHealth Caritas North Carolina, Carolina Complete Health, Healthy Blue (Blue Cross Blue Shield), NC Medicaid Direct, Partner, UnitedHealthcare Community Plan of North Carolina, Vaya, WellCare of North Carolina)​
We are also contracting providers with surrounding Children's Developmental Services Agencies (CDSA).
We are in the process of adding other insurance companies, so be sure to ask about your insurance carrier if you do not see it on our list. You may be eligible to receive out-of-network benefits from your insurance carrier.​
For private pay rates, please contact our office at 919-791-3582 or jhowell@raleights.com.
ADDITIONAL INFORMATION ABOUT INSURANCE
Please understand that health insurance benefits are a contract between you and your insurance carrier. We are happy to assist you in understanding your specific benefits and responsibilities, but please understand that any changes to your insurance plan can affect your coverage. We encourage families to keep track of their own benefits throughout the course of treatment, including the maximum allowed visits, to avoid unexpected charges and denied claims.
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AS A REMINDER, POLICY VERIFICATION DOES NOT GUARANTEE BENEFITS OR COVERAGE.
As in-network providers, we have taken on the responsibility of filing charges directly to your insurance company. Some services may be denied by your insurance company secondary to your plan type, medical necessity, or other policy limitations. As a courtesy, we will attempt to re-file a denied claim on your behalf one time.
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IF YOUR INSURANCE COMPANY DOES NOT PAY FOR SERVICES, YOU WILL BE FINANCIALLY RESPONSIBLE FOR ALL SERVICES RENDERED.
We contract with insurance companies so that you are receiving a preferred rate for services. We submit these claims to your insurance company as a benefit to you and do not bear any financial responsibility for services. Our main priority is your child’s well-being and therapeutic outcomes, and ultimate financial responsibility rests upon the policyholder.
OUR REFERRAL PROCESS
SELF-REFER
Parents can self-refer their child by calling our office at 919-791-3582. Our admin team will get all of the necessary information to process the referral and get the requested service(s) started. Once you complete the intake paperwork, a therapist will reach out to schedule. If an evaluation is required, you will receive information regarding the results and recommendations.
PHYSICIAN-REFERRAL
Email: cfutrell@raleights.com
Phone: 919-791-3582
Fax: 919-791-3583
What happens next?
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We contact the family to obtain all necessary information, including insurance, to start the requested service(s).
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Authorization for services is requested from the insurer.
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You will receive evaluation results and the plan of care for services via fax.
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If the patient is discharged from services for any reason, you will receive a detailed summary regarding the discharge.

FREQUENTLY ASKED QUESTIONS

PATIENT FORMS
Our office will email you a link to our intake forms once your child has been assigned a therapist. Please check your spam or junk folder for the link. Please also note the link will be sent via an email from IntakeQ.
If you do not receive a link, please contact our office at 919-791-3582 or email cfutrell@raleights.com
En Español
Presiona play para escuchar nuestra política de asistencia y cancelación en español.
Presiona play para escuchar nuestra política financiera en español.
Tenga en cuenta que con los formularios de “Permiso para evaluar y tratar…”, solo necesita completar un formulario para cada tipo de terapia que desea que su hijo reciba. Si su hijo solo necesita terapia del habla, entonces no necesita completar un formulario de permiso para terapia ocupacional o física.
FORMULARIO DE AUTORIZACIÓN DE LA TARJETA DE CRÉDITO
Para nuestros pacientes de seguro privado y de pago por cuenta propia, complete el siguiente formulario de autorización de tarjeta de crédito.